Enterprise customers need to review any published material that includes a standard Skype for Business meeting with external audio participation. The integration of Skype for Business with third-party audio-conferencing providers also will stop working, according to Microsoft. After that, the platform will no longer be accessible or supported. They need to be informed that a change is coming and given as much warning as possible to transition to new numbers. Microsoft first announced the retirement of Skype for Business Online in July 2019 with the official expiration date on July 31, 2021. Notify your users.Ĭollaboration users are notoriously reluctant to change the dial-in number of long-standing recurring meetings. Enterprises need to compare the rates of their current ACP to those published by Microsoft. Skype for Business Cloud Audio may or may not be more expensive. Enterprise clients may be able to get calls at the same rate or less through an on-premise solution but could be faced with buying new equipment and services to support the solution. Users of Skype for Business will be left with two options: either move to a premise-based solution or use Skype for Business Cloud Audio. Unavailability of the service may technically be a breach of contract but that is a conversation that should be had with the supplier now rather than later. Review ACP contract commitments and term expiration dates.Įnterprises with multi-year contracts and financial commitments may find themselves unable to satisfy their financial commitment once the service is no longer available. As of the time of the announcement, authorized ACPs include:Ĭould No Skype Support for Third-Party Audio Lead to Telecom Overspending?Īlthough end-of-life is not until April 1, 2019, enterprise Skype for Business customers that use third-party ACPs should take immediate steps to avoid overspending: 1. The announcement will impact enterprise accounts that purchased integrated audio conferencing from an approved third-party ACP. Microsoft has announced the start of the end-of-life program for the integration of Skype for Business with third-party audio conference providers (ACPs). The full announcement can be found here – below is a recap. One announcement that’s flown under many enterprise customers’ radar is that Microsoft is ending Skype support for third-party audio. There’s been a lot of big news coming out of Redmond lately.
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